Quote:
Originally Posted by Kushan
I don't think he's being lied to, per se, I think the agents just have a lot of leeway in what they can get away with. There's no rule that states they can't just arbitrarily ask you to sign a new contract and different agents will do different things to get that. Most offer discounts on bills, other offer discounts on hardware and such.
|
Do they all have their own rules when speaking to customers?
The first person offered me the VIP package but I was told that I would have to pay 2 activation fees for the extra TiVo Boxes. (£49.95 each) but it would go onto my bill. I would get £100 credit on my bill which would cover this.
The second person said the same, but they would have to take a debit card payment from me there and then for the 2 TiVo Boxes
The third person, after speaking to her manager, gave me the extra 2 TiVo boxes for free, so I agreed plus I still get the £100 credit on my bill.