Quote:
Originally Posted by Kushan
I don't think he's being lied to, per se
|
of course he is. If the cusomter service agent knows VM has some sort of cool off period where the customer can leave without penalty why is he threatening the customer with a £300 charge. It isn't like he is being nice and using his discretion to encourage the customer to stay and giving them £10 off their monthly bill or something, he is intimidating them and should be sacked.