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Kushan · 19-06-2013, 09:36

I don't think he's being lied to, per se, I think the agents just have a lot of leeway in what they can get away with. There's no rule that states they can't just arbitrarily ask you to sign a new contract and different agents will do different things to get that. Most offer discounts on bills, other offer discounts on hardware and such.

That said, what that agent has offered is utterly terrible and frankly a bit of a joke. The £25 credit thing sounds to me like the agent's own credit rather than a company policy (Agents are allowed to credit customers up to £30 and I believe retentions are allowed so many per month in order to keep customers) so it sounds to me like he was trying to pull a fast one.

Ring up, go straight to retentions and tell them you feel you've been treated poorly and they'll likely do something better.

19-06-2013, 09:36	#793
Kushan cf.mega poster Join Date: Dec 2010 Location: Warrington Posts: 4,737	Re: superhub 2 I don't think he's being lied to, per se, I think the agents just have a lot of leeway in what they can get away with. There's no rule that states they can't just arbitrarily ask you to sign a new contract and different agents will do different things to get that. Most offer discounts on bills, other offer discounts on hardware and such. That said, what that agent has offered is utterly terrible and frankly a bit of a joke. The £25 credit thing sounds to me like the agent's own credit rather than a company policy (Agents are allowed to credit customers up to £30 and I believe retentions are allowed so many per month in order to keep customers) so it sounds to me like he was trying to pull a fast one. Ring up, go straight to retentions and tell them you feel you've been treated poorly and they'll likely do something better.