Quote:
Originally Posted by RichardCoulter
So while your busy pressing buttons running your 'phone bill up, the surgery is making money from you 
I have just watched a programme from the 1960's that featured call centres. It said that each employee was given a 15 min break every 2 or 2 and a half hours.
What is the system today? Have modern health and safety requirements meant that staff get more breaks than staff in the 1960's, or have breaks decreased with the desire for "efficiency" and to meet targets? |
I work in a call centre, although thankfully no longer on the phones. We currently offer 2 x 10 minute paid breaks, plus 1/2 hour (unpaid) lunch in a 7 1/2 hour working day. We also operate on 16-37.5 flexi contracts, which means that you can be rostered in for 7.5 hours per day, but you can be sent home early unpaid if it is quiet.