Quote:
Originally Posted by Ken W
They used to have 10 options on their menu and used a premium rate number (09xx) but after complaints they changed to a geographical 01189 number.
Yes they all ended up at the receptionist.
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So while your busy pressing buttons running your 'phone bill up, the surgery is making money from you
I have just watched a programme from the 1960's that featured call centres. It said that each employee was given a 15 min break every 2 or 2 and a half hours.
What is the system today? Have modern health and safety requirements meant that staff get more breaks than staff in the 1960's, or have breaks decreased with the desire for "efficiency" and to meet targets?