[Sephiroth]

Are all the lights on and blue when you have just one channel?

Normally you'd see this if you've caught the SH at the start of the boot processes. if you're on the internet with one channel, you'll get no more than 50 meg (if that) but it's a fault.

Less likely to be a SH2 fault but more likely to be something at the VM end (the CMTS), I reckon. The CMTS provisions a bonding group to the SH and then you have 6 channels.