Cable Forum - View Single Post - V+ Customer service phoned me ref: Contract renewal

trickytree · 13-06-2013, 12:24

I have been on VIP since I joined Virgin 5 years ago however and this is Virgins biggest failing I find......they change the package but don't change your package.
So it now comes with a Tivo if I had not called up you would not have a Tivo.
You now get a better phone package as you get all calls included including mobiles again if I had not called up to get that changed they would not have changed it.

If I have signed up for a VIP bundle and Virgin want to change that bundle that change it for all on it not the ones that realise it's changed and call up or the ones that join after.

13-06-2013, 12:24	#31
trickytree cf.addict Join Date: Jul 2008 Location: Nottingham Services: VVIP500 Posts: 437	Re: Customer service phoned me ref: Contract renewal I have been on VIP since I joined Virgin 5 years ago however and this is Virgins biggest failing I find......they change the package but don't change your package. So it now comes with a Tivo if I had not called up you would not have a Tivo. You now get a better phone package as you get all calls included including mobiles again if I had not called up to get that changed they would not have changed it. If I have signed up for a VIP bundle and Virgin want to change that bundle that change it for all on it not the ones that realise it's changed and call up or the ones that join after.