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Old 10-06-2013, 14:47   #15
harry_hitch
Heavens to Betsy, Bertie!
 
Join Date: Apr 2012
Location: Cambs
Services: TIVO, M TV, L BB, M Phone
Posts: 1,094
harry_hitch has reached the bronze age
harry_hitch has reached the bronze ageharry_hitch has reached the bronze ageharry_hitch has reached the bronze ageharry_hitch has reached the bronze ageharry_hitch has reached the bronze ageharry_hitch has reached the bronze age
Re: Customer service phoned me ref: Contract renewal

Quote:
Originally Posted by Khenryashley View Post
I have had 2 phone calls lately for VM customer service asking me to renew my contract.(runs out in 2 weeks) I currently have the VIP package with everything plus 2 additional boxes.
The carrot they dangled me was £3 off my line rental for 3 months.
(yes I had a good laugh too)
I asked why they have never called me in previous years.
His answer was "it's something new they were doing".
Forgive me for being sceptical but I am thinking this is a rather cheap ploy to stop people from jumping ship if they don't get BT sports.
My viewing habits are mainly around Football so until they confirm they are getting BT sport I will not be renewing.
I will then look into which way is going to be the cheapest to view all the football.
I politely told him where to go. He was a nice chap though.

Cheers
Ash
I had a renewal a couple of weeks ago, purely to activate my spotify account. I have saved only £3 a month or so, but the nice lady on the phone said they would not offer me half price because I would up paying more than I currently was when the half price deal was up as VM recoup the costs in the remainder of the contract!!!!
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