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Originally Posted by saabmania2
and swap mine over for free rather than trying to charge the £49.99 activation fee which I feel is wrong for them to charge as a long standing cable customer (approx 14 years) and the fact I have never asked retentions for a "cheaper package"
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The main charge for TiVo is a £49.95 installation fee i.e. covers the actual engineer visit, activation for the 500GB TiVo is £0
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the least they could do is drop this charge and the fact they will have to change me over to the Tivo for free sooner or later due to it being outdated.
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And if/when it gets to the point where they
have to change you over, then it may well be that VM will absorb the associated costs.
But they aren't there yet. And as has been pointed out before, any mass free install of kit costs a lot of money - that would eventually have to recouped by increased charges to customers