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Originally Posted by monkeybreath
Oh and Raistalin- it makes no difference whether it is no connection/ slow/ degraded service. Every customer is offered the first available appointment 
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I know that, what I was saying was that if it was totally borked I would argue and kick up a fuss until I either got a quicker appointment or a partia refund at least for the week I was waiting. If it was working, just a little bit slower than it should, I would probably not bother too much and just sit tight for a week.