Quote:
Originally Posted by Russ
Don't forget we only have your word on what actually happened during the call and due to your abrasive nature when your perceive things to not go your way you'll understand if any of us are sceptical regarding your version of events.
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Whilst what you say is true, the same thing could be said of anyone recounting a telephone conversation.
I can confirm that my recollection is correct and accurate.
I believe that the call was recorded, but I would not be able to furnish you with this.
Quote:
Originally Posted by BenMcr
Seems reasonable to me. If an agent is going to credit an account, they have to be able to justify that credit, meaning they have to follow full process. So even though they agreed to skip that process initially, once you asked for credit, they then had to comply with it.
Generally the remotes get to customers quicker than the timescale quoted. I would expect that was true in this case.
Yes, you can quite easily from Virgin Media. I believe a V box remote is £12.50
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That sounds logical Ben, but these further questions were asked in an inappropriate tone of voice when the agent had already refused a reimbursement of charges.
I never knew that one could legitimately buy spare remotes, I may suggest to my friend that one is purchased with his £10 goodwill credit.
Quote:
Originally Posted by BenMcr
Those are older ones, so will be second hand
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And probably stolen property of VM, so I'll be giving these a miss
Quote:
Originally Posted by martyh
I can't believe you resurrected this thread just have a dig at everyone who disagrees with .
I also can't believe that someone like you has power of attorney for someone else
and just so you know VM's " legal and moral duties towards their disabled customers" are no different to the legal and moral duties for anyone else,everyone MUST be treated equally ,any "special treatment"by VM is purely goodwill by them
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In the timescales involved, this thread cannot be regarded as having been resurrected.
For the record, however, ill health and recent spells in hospital have impacted on my on line activities.
Legal professionals and members of my friends family have all agreed that I am the best person placed to hold the power of attorney.
It is not clear what you mean by your comment "someone like you". If you are referring to my own disability, I suggest that you enlighten yourself to the modern approach to disability.
Your last paragraph is total nonsense.
VM are bound by the Equalities Act and, therefore, have various obligations towards disabled people.
Briefly, they have to make reasonable adjustments to help the disabled. This is NOT the same as treating disabled people the same as everybody else, indeed it could be viewed as discriminatory to do so.