Re: Call centre staff refusing to compensate disabled customer.
Quote:
Originally Posted by RichardCoulter
I believe that it was the responsibility of VM, both morally and legally under their legal requirement to make 'reasonable adjustments in the provision of goods and services to disabled people'.
So you say that I sent you an abusive PM, but you then conveniently delete it
I'll leave it for others to draw their own conclsions. I'll take what you say about staying out of this thread at face value, but going on your past statements of intent, you'll be reading this.
As previously stated, I don't employ any staff (apart from a couple in my own home).
From the nonsene you come out with, it is youthat is a fool.
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From your posts of 23rd Jan 2013 in the 'employee outsources own job to China' thread.
Quote:
Originally Posted by RichardCoulter
snipprty snip snip.....
That said, whatever the job market, I have always required my employees to speak to their customers, employers, colleagues, suppliers etc with courtesy and respect.
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Quote:
Originally Posted by RichardCoulter
Most people, on the face of it, would say that verbal abuse to staff is unacceptable- end of.
But, it depends very much on the situation and context.
- Many of my staff work in adult environments, often with people under the influence of alcohol. There's an old Yorkshire saying "when drinks in, wits out".
Many won't mean or remember what they are saying afterwards. Those who are going to get offended by adult conversation late at night are unlikely to pass their work trial period.
...snippety snip snip.
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And from the 4th Aug last year, from the 'can you explain' thread..
Quote:
Originally Posted by RichardCoulter
You are quite correct, I personally don't have any staff (apart from my domestic cleaner etc), it is my limited company that employs them
Snippety snip snip....

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Methinks you are employing sophistry, not just employees.....
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