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Originally Posted by RichardCoulter
I fully expected to be taken through the stages of checking the batteries etc at the beginning of the call, but wasn't. The call handler more or less agreed to send out a replacement straight away. It was only when I asked for recompense for his inability to use the service for what was initially going to be nearly a week, that he suddenly started taking an interest in what had happened to the old remote.
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Seems reasonable to me. If an agent is going to credit an account, they have to be able to justify that credit, meaning they have to follow full process. So even though they agreed to skip that process initially, once you asked for credit, they then had to comply with it.
Quote:
Originally Posted by RichardCoulter
I'm not sure how it was achieved, but delivery of the new remote was expediated as I would have expected as a matter of course in a situation like this.
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Generally the remotes get to customers quicker than the timescale quoted. I would expect that was true in this case.
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AFAIK one cannot legally buy a VM remote controll.
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Yes, you can quite easily from Virgin Media. I believe a V box remote is £12.50