Quote:
Originally Posted by kop32
Ben, regardless of what is standard procedure used by the Agent they had agreed to replace the remote with free postage and package I suspect,the main issue is the outrageous claim for compensation.....its a PVR and the lack of being able to use it properly is hardly life threatening and even worse is playing the disability card,shame on the OP in my opinion.  |
As previously explained to Sirius, nobody is claiming that a lonely disabled man losing his only main contact with the outside world is life threatening, but it did need to be sorted out.
Many people try to silence minority groups by accusing them of playing the eg disability card.
The Lawrence family were initially accused of playing the 'race card' when their son was murdered.
Quote:
Originally Posted by dilligaf1701
Just s quick comment to say that sky did indeed send me a replacement remote in the post when I needed it.
As it happens they also do a special one for people with some disabilities which is also free.
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Excellent news. Whilst I am no fan of Sky, credit must be given where it's due.
Quote:
Originally Posted by Perfect Choice
Agreed, the OP stated mid way through the post that the failure of the remote was down to wear and tear after 10 years of use. The fact the TV was on radio 4 is a customer choice prior to remote failure and TV service was still available so crazy to consider compensation is justified, that was the mistake of the OP to even think it was something which could be asked for.
There is a very simple answer to this problem for the future and I recommend the disabled person concerned should do this. They should simply buy an extra remote on top of the one provided so have 2 remotes and if one fails you can put the batteries in the other and you can continue to control your box!
Considering the level of disability and not intending to be disrespectful, I assume the person is claiming disability living allowance and that is meant to fund the extra costs a disabled person incurs to have a reasonable quality of living. So you can pay for the extra remote out of the £21 or £134.40 per week DLA provides.
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The fact that he could not change the box from Radio 4 is not relevant, this just happened to be the last channel tuned to before the remote failed.
In order to try and prevent any further confusion experienced by many contributors, I shall now begin to use the term 'refund' (for the service paid for that my friend was unable to avail himself of) rather than continue to use the word 'compensation'.
I do not agree that it was inappropriate to ask for a refund and neither did VM in the end as a credit was made to his account.
You do make a good point about having a spare remote on hand should something similar happen again. Would VM provide him with a spare remote in his circumstances, anybody??