Just thought I'd add a bit to my previous post 3 above.
The direct debit didn't go out, so best ring up to sort it out. Blood pressure rising already. There appeared to be no record whatsoever of the previous phonecall I made, sorting out the incorrect bill. It still said the same amount, & of course no direct debit.
So I go through the process once more. I also forgot to mention in my other post that there was another account that was just for tv + additional box still showing an outstanding bill, although this had been transferred to my other account (originally just for phone + BB). By the end of the phonecall, the defunct account was credited back, the incorrect charges cancelled, & I would receive a call from the manager to confirm. The return call never happened, despite leaving my mobile number as requested by the rep.
Best give them a call then. The bill had actually been changed! By the wrong amount. Bizzarely (sp?) the old account was now in credit, but of course, not enough to offset the other one. Still following? The credit was transferred to the live account, & the incorrect charges removed yet again. The outstanding balance would be carried forward to my next bill, due in a couple of days.
This morning I get a final reminder for an amount even more ridiculously high than the one I'd been trying to sort out for weeks. No breakdown to show what I was being charged for, just a threat to discontinue services (note: this sounds like a blessed relief!). Although it got to my new address (remember, this started with us moving house), it was still partly wrong, & my name was the wrong way round.
Best give them a call then (my new catchphrase). The system showed the correct amount this time, & the rep couldn't explain the amount on the final reminder, apart from it being a 'computer error', so I was to ignore it. Priceless. I paid the bill by credit card, so my balance is zero.
What will be on my next bill? Where will it be sent? Will I be contacting disconnections?
What a f**king shambles of a company
