Quote:
Originally Posted by MacmillaN
Interesting to see some users apparently being given a Superhub 2 minus the install fee.
Virgin should really consider sending the new devices out to the users on the higher packages as a goodwill gesture, would really like one due to the WIFI range on Superhub 1 is very erratic. (I do have routers laying around from when Virgin supplied the older style black sleek modem (50mb) with a Netgear WNR200 attached to it all supplied and fitted by VM engineer. (although Engineer took the older modem when fitting the Superhub 1 and left the Router behind. (Plus i don't really want to mess around with the Modem too much.)
How can they justify you paying the install charge for when it is just a simple modem swap and will be in the premises around 15mins at max and the device should not have had these problems to begin with - so they should not really expect customers to fork out again for the newer style hub.
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That's a nice idea in theory, but aside from it costing Virgin a fair chunk of cash, it would probably cause more issues than it would solve. Believe it or not, there's a large number of people out there who are happy enough with the Superhub and sending them out a modem to swap would be a hassle. Quite a lot of them probably wouldn't bother and just chuck it in a wardrobe or even the bin (I seen this happen all the time, even when people were given new modems because their old ones couldn't handle the package they were on - I've seen people using their STB for broadband, incapable of getting more than maybe 2meg if they were lucky and wouldn't take a free upgrade to 10meg by having a modem installed).
Still, I don't disagree that Virgin should perhaps be more willing to send out the SH2 for free to those who request it. It's interesting that some people are able to get it free but it seems to be a retentions thing so only for those out of contract.