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MacmillaN · 04-06-2013, 04:27

Interesting to see some users apparently being given a Superhub 2 minus the install fee.

Virgin should really consider sending the new devices out to the users on the higher packages as a goodwill gesture, would really like one due to the WIFI range on Superhub 1 is very erratic. (I do have routers laying around from when Virgin supplied the older style black sleek modem (50mb) with a Netgear WNR200 attached to it all supplied and fitted by VM engineer. (although Engineer took the older modem when fitting the Superhub 1 and left the Router behind. (Plus i don't really want to mess around with the Modem too much.)

How can they justify you paying the install charge for when it is just a simple modem swap and will be in the premises around 15mins at max and the device should not have had these problems to begin with - so they should not really expect customers to fork out again for the newer style hub.

04-06-2013, 04:27	#483
MacmillaN Inactive Join Date: Jan 2007 Location: Perth,UK Services: TIVO 500GB-V+ HD, TV Size XL +SKYSPORTS/MOVIES VIVID Phone Size M Posts: 171	Re: superhub 2 Interesting to see some users apparently being given a Superhub 2 minus the install fee. Virgin should really consider sending the new devices out to the users on the higher packages as a goodwill gesture, would really like one due to the WIFI range on Superhub 1 is very erratic. (I do have routers laying around from when Virgin supplied the older style black sleek modem (50mb) with a Netgear WNR200 attached to it all supplied and fitted by VM engineer. (although Engineer took the older modem when fitting the Superhub 1 and left the Router behind. (Plus i don't really want to mess around with the Modem too much.) How can they justify you paying the install charge for when it is just a simple modem swap and will be in the premises around 15mins at max and the device should not have had these problems to begin with - so they should not really expect customers to fork out again for the newer style hub.