Quote:
Originally Posted by RobboEdin
Perhaps two reasons why trialists were trusted to self-install:
1. There was a dedicated Virgin Media team supporting the trialists for all problems arising;
2. The trialists are more knowledgeable than the normal Virgin Media customer.
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Also I'd guess
3. The trial SH2 came straight from the manufacturer so weren't in the installer supply chain
4. It would have delayed the trial to wait for engineers to attended every trial address compared with doing it via the post