ah nottingham... i do believe that the wait for engineers is longer than normal there at the moment.
Normally an engineer can be arranged for within 48hours, sorry that you have to wait so long for yours
Oh and Raistalin- it makes no difference whether it is no connection/ slow/ degraded service. Every customer is offered the first available appointment
There is no guarantee that the engineer can fix the problem- but i see no reason why he/she shouldn't be able to. I know if an engineer came to check my connection he wouldn't leave until it was working properly again or i had a reasonable explanation as to why he couldn't fix it and information as to what steps were being taken to get the problem resolved