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Originally Posted by Neil
I guess it varies daily according to workloads, if you maybe rung last week & the workloads were low, you may have got an engineer that day (which happens)
There just no fixed pattern for this kind of thing unfortunately.
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Your right, nobody can predict how many faults are going to occure in a certain area at a certain time.
I work for PC Servicecall (we repair PC's on behalf of PCW) and our maximum wait for an engineer is 3 days. I thought PCW had a "perceived" bad reputation for customer service so thought it would be at least on par with that. Although the two companies cant be compared I know.