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Originally Posted by gimpymoo
I contacted tech support yesterday to report poor performance from my cable modem.
After going through the required diagnostics, it was decided an onsite visit would be needed.
The earliest date was 7 days time 
Im NOT complaining, just wondering if this is normal procedure? Dont get me wrong, normally, my service is VERY good and I recommend NTL to anybody.
Are my expectations too high or is 7 days perfectly acceptable? |
I guess it varies daily according to workloads, if you maybe rung last week & the workloads were low, you may have got an engineer that day (which happens)
There just no fixed pattern for this kind of thing unfortunately.