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Originally Posted by gimpymoo
Are my expectations too high or is 7 days perfectly acceptable?
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I suppose that depends on the exact nature of the "poor performance".
If it was working, just a bit slowly or it was a bit peaky, I would probably settle for 7 days.
If it had packerd up altogether, or was so bad that it was unusable, then I would insist either on a sooner visit or on a refund for the time that I wasn't able to use it (I wouldn't hold my breath though!
).