Quote:
Originally Posted by Topgun
I know exactly where you are coming from! Personally I am a long time VM customer also on the VIP collection and generally think they provide an excellent service. I think the phone and broadband services are both top notch and although there are a few channels missing from the TV line up which means that isn't perfect, I think that is probably largely out of their hands unless they are prepared to pay silly money to get them.
However, the one area where VM constantly let themselves down, in my view, is communications, which is somewhat ironic given that they are basically a communications company!
I had the same issues as you regarding changes to the VIP package, you would assume that if you are on it and changes are made to it, that you are automatically upgraded, but that isn't how it works. The only way I've managed to keep on top of it is by using this forum to find out what is happening and what is going to happen and acting accordingly.
It seems to me that VM are constantly trying to improve the service they provide, for which they should obviously be applauded, but unless they improve their efforts to keep customers informed of these available changes then more are going to end up dissatisfied like you.
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I disagree, someone who was on the old vip50 with tivo is better off than the new vip if they rarely use there phone, some folk would argue they would be annoyed that they were upgraded without knowledge.