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ian@huth · 23-05-2013, 13:30

A very long time since I was active on here so not up to speed on issues with Virgin Media.

For many years (over 10 ) I had been using Virgin Media for telephone and broadband and Sky for all TV. I decided to move everything to Virgin Media in November 2011 as I could get more Sky content through Virgin Media than I could through Sky themselves.

Went for the VIP collection but it always appeared that something was not quite right with it. I contacted Virgin Media several times about this but never seemed to get anywhere with my issues. Part of the problem is in them lumping everything together in your own package with your loyalty discount applied to it.

Things came to a head on May 13th 2013 when I received an email from The Virgin Media Team saying "Hi Harold, we think our VIP Collection is right for you.We've had a look at your package and realised there's even more lovely stuff you could be enjoying right now. And we think our VIP Collection would be perfect for you."

To me that was proof that Virgin Media had not set my account up properly with the VIP package and that my earlier complaints had been justified. I contacted the executive team and what do you think they have said?

They want to put me on a new 18 month contract to put me back on the service I should have been on. There were a couple of things that I had not been getting that are part of the VIP pack such as Sky Premier in HD but they say that is my fault even though it was their fault that they had not set this up correctly.

What are your thoughts?

23-05-2013, 13:30	#1
ian@huth Inactive Join Date: Jun 2003 Location: Huthwaite, Nottinghamshire Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other Posts: 4,536	VIP or not? What do you think! A very long time since I was active on here so not up to speed on issues with Virgin Media. For many years (over 10 ) I had been using Virgin Media for telephone and broadband and Sky for all TV. I decided to move everything to Virgin Media in November 2011 as I could get more Sky content through Virgin Media than I could through Sky themselves. Went for the VIP collection but it always appeared that something was not quite right with it. I contacted Virgin Media several times about this but never seemed to get anywhere with my issues. Part of the problem is in them lumping everything together in your own package with your loyalty discount applied to it. Things came to a head on May 13th 2013 when I received an email from The Virgin Media Team saying "Hi Harold, we think our VIP Collection is right for you.We've had a look at your package and realised there's even more lovely stuff you could be enjoying right now. And we think our VIP Collection would be perfect for you." To me that was proof that Virgin Media had not set my account up properly with the VIP package and that my earlier complaints had been justified. I contacted the executive team and what do you think they have said? They want to put me on a new 18 month contract to put me back on the service I should have been on. There were a couple of things that I had not been getting that are part of the VIP pack such as Sky Premier in HD but they say that is my fault even though it was their fault that they had not set this up correctly. What are your thoughts?