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Old 19-05-2013, 23:46   #11
Helix
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Re: Question for VM (or other) Call Centre staff.

Quote:
Originally Posted by spiderplant View Post
I suspect it will be replaced by voice recognition. Some companies already use that.
It doesn't really work that well though, as although it might be able to understand you it has to interpret what you said as well and correspond that with an option. Even Siri only works with a certain number of commands.

I had to phone Lloyds TSB the other day to get my online banking password reset, so I told the voice recognition that I wanted to reset my online banking password got put through to someone who then told me I needed the internet banking department and had to put me through to them.
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