[danborini86]

Also, some of the options do come through to the same department, however on our computers/phones it will tell us what type of call it is, e.g. if a customer comes through to me in sales, the customer will have been asked a couple of things before they get through to me and it will come through to me as either a cable sales call or a national/offnet sales call and then our targets are determined by those options.