Thread: V+ Customer feedback about call centre staff performance.
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Old 12-05-2013, 20:20   #12
spiderplant
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Re: Customer feedback about call centre staff performance.
Quote:
Originally Posted by Top banana View Post
Ben MCR should be able to confirm but I think its something they do called Voice of the Customer which helps in feedback for their staff.
VoC is just one of several customer feedback initiatives. VM management take feedback very seriously.
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