Thanks for the replies. I'm not too worried about the cost as an individual customer as it should be under 30p.
I have also thought about what they would actually do with the information
I've never been asked my opinion via text before after contacting customer services, so am wondering if this is just a money making excercise for those on Virgin Mobile and/or a marketing scheme disguised as something else as QTX says.
I am happy to participate in genuine research by VM to help improve customer service, but not if it's really for something else.
Has anyone else had any experience of this?
---------- Post added at 17:23 ---------- Previous post was at 17:20 ----------
Quote:
Originally Posted by paultrademark
Don't forget to claim for your time it took to reply
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Time shouldn't be an issue, as it says that only 3 short texts will be sent. In any case, I'm currently in hospital, so have plenty of time on my hands
