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Re: Customer feedback about call centre staff performance.
I would guess so. I am being genuinely serious here and I don't wish to sound flippant, given the compensation post you put on here a few days ago, but I am sure you could claim any possible costs back via you bill. (I am not advocating that you do claim, but it will certainly be an option for you, if that is the path you wish to take.) They are asking for your opinion after all. Like I say though, I guess it will be free!
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