Quote:
Originally Posted by banjo
Am I right in thinking that if there is a price increase we would have a window where we can leave Virgin without penalty even if we are still in a contract ?
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If there is a price rise that applies to all customers (or a range of customers?), you get a 28 day window to cancel as far as I recall.
---------- Post added at 13:17 ---------- Previous post was at 13:10 ----------
Quote:
Originally Posted by RobboEdin
Gadgie, I think you owe this forum an explanation for the stories you appear to be telling.
In this thread you say that you came back to Virgin Media six months ago, yet in a thread just over eight months ago you said the following:
Aye! I think I will phone them, its just we feel cheated in a way, because it was price increases from Sky that made us come back to V/M.
The original deal was £82 a month, now only 3 months later, here we are paying £88+, it seems we cant win?
Just so you see I'm not making this up, here is the post:
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Getting how long you have been with a company two months wrong is not a biggie, easy mistake. The costs being complained about need to be accurate though.
If the original was £82 that went up to £88 in 3 months, it is possible that initial increase was one of virgins price rises (wasn't it 4 price rises last year?) and is in line with customers paying £2.50 to £7 more as some were reporting.
So 3 months in, going £82 to £88, leaves another 5 months for the further increase to £97. If no other services were taken and there are no extra telephone charges (084*, mobile or premium numbers) or additional movie purchases (kids?) then £11 in 5 months is pretty steep. £15 in 8 months is pretty bad too.
Lots of variables that need to be ruled out before the increase is blamed on virgin.