Thread: SD Call centre staff refusing to compensate disabled customer.
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Old 10-05-2013, 09:57   #66
Stuart
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Join Date: Jun 2003
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Services: Virgin for TV and Internet, BT for phone
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Re: Call centre staff refusing to compensate disabled customer.
Quote:
Originally Posted by Derek View Post
Similarly most people will say that something takes a couple of days to get delivered just in case there is a delay. If you are expecting something in 5 days and it comes in 1 then again you start to feel good about the company and might consider giving them positive word of mouth or decide to spend more money with them.
True. It's much better for a company to say something will take 5 days to deliver, then deliver it in two (unless, as has happened to me, you have to take the day off to accept the delivery), than to say it will take two days, and deliver it in five.
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