Cable Forum - View Single Post - SD Call centre staff refusing to compensate disabled customer.

spreadsheet · 09-05-2013, 17:48

I think I read it in terms & conditions once that they can't guarantee an uninterrupted service

If they start caving in to compensation requests the proverbial floodgates would open

(I was with them when they were ntl and were giving out that dial up disk that allowed unlimited access - that pink one. There was a certain spec that you had to have - OS etc and I told this one guy the computer he had was not of sufficient spec - and blow me down if he didn't go out and buy a new computer and send the invoice for it in)

09-05-2013, 17:48	#61
spreadsheet cf.geek Join Date: Mar 2013 Services: virgin internet / sky TV Posts: 913	Re: Call centre staff refusing to compensate disabled customer. I think I read it in terms & conditions once that they can't guarantee an uninterrupted service If they start caving in to compensation requests the proverbial floodgates would open (I was with them when they were ntl and were giving out that dial up disk that allowed unlimited access - that pink one. There was a certain spec that you had to have - OS etc and I told this one guy the computer he had was not of sufficient spec - and blow me down if he didn't go out and buy a new computer and send the invoice for it in)