Quote:
Originally Posted by kop32
Ben, regardless of what is standard procedure used by the Agent they had agreed to replace the remote with free postage and package I suspect,the main issue is the outrageous claim for compensation.....its a PVR and the lack of being able to use it properly is hardly life threatening and even worse is playing the disability card,shame on the OP in my opinion.  |
Agreed, the OP stated mid way through the post that the failure of the remote was down to wear and tear after 10 years of use. The fact the TV was on radio 4 is a customer choice prior to remote failure and TV service was still available so crazy to consider compensation is justified, that was the mistake of the OP to even think it was something which could be asked for.
There is a very simple answer to this problem for the future and I recommend the disabled person concerned should do this. They should simply buy an extra remote on top of the one provided so have 2 remotes and if one fails you can put the batteries in the other and you can continue to control your box!
Considering the level of disability and not intending to be disrespectful, I assume the person is claiming disability living allowance and that is meant to fund the extra costs a disabled person incurs to have a reasonable quality of living. So you can pay for the extra remote out of the £21 or £134.40 per week DLA provides.