Quote:
Originally Posted by BenMcr
Obviously can't comment on the call as wasn't party to it, but it's standard diagnostic practice as defined by the business that the agents ask certain questions about the remote such as 'have you replaced the batteries' and whether/how it was damaged.
This then tells the agent whether the remote replacement should be chargeable or not
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Ben, regardless of what is standard procedure used by the Agent they had agreed to replace the remote with free postage and package I suspect,the main issue is the outrageous claim for compensation.....its a PVR and the lack of being able to use it properly is hardly life threatening and even worse is playing the disability card,shame on the OP in my opinion.
