Quote:
Originally Posted by Russ
So if it happened the way RC is claiming, the agent wasn't being obstructive or anything, merely following VM policy therefore doing his job?
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Obviously can't comment on the call as wasn't party to it, but it's standard diagnostic practice as defined by the business that the agents ask certain questions about the remote such as 'have you replaced the batteries' and whether/how it was damaged.
This then tells the agent whether the remote replacement should be chargeable or not