Quote:
Originally Posted by RichardCoulter
I went on to explain to him that the box and remote were on hire and that VM were under an obligation to repair or replace them.
His response was to ask what was wrong with the remote, I explained that I had no idea as it was not one of my fields of expertise. We then got into a drawn out and protracted discussion about the remote and it's problems with functioning!
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That would be because that is what VM require the agents to do, so that it can be identified whether the replacement is due to general wear and tear, or whether it's customer damage which would mean it would be a chargeable replacement.
Quote:
Originally Posted by Stephen
Would Sky have managed the same?
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To be fair to Sky, you can get them them through places like Argos and Currys, so maybe a different scenario.
But then that's mainly down to the box ending up as yours, rather than being rented.