[Stephen]

I'm sorry after seeing the thread title and then reading the OP its totally incorrect and misleading.

So a customers remote is faulty through either wear and tear or other reasons and VM offer to send a new one out.

However due to the 'customer' not being able to reach the buttons on the STB its VMs fault and compensation is being sought?

Hahaha, sorry but thats just not ever going to happen no matter what company you called. If only there was a way to remotely change the channnel ;-)

At least the new remote arrived promptly. Would Sky have managed the same?