Thread: SD Call centre staff refusing to compensate disabled customer.
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Old 08-05-2013, 19:13   #44
multiskilled
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Join Date: May 2007
Location: Near Newcastle upon Tyne
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multiskilled has reached the bronze age
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Re: Call centre staff refusing to compensate disabled customer.
Quote:
Originally Posted by RichardCoulter View Post
His response was to ask what was wrong with the remote, I explained that I had no idea as it was not one of my fields of expertise. We then got into a drawn out and protracted discussion about the remote and it's problems with functioning!

I believe that this was being done to try and place the blame on the customer, in an attempt to make the transaction chargeable.
I believe he was asking to see if it was a simple fix ie flat or wrongly inserted batteries.The number of customers I go to where this is problem you wouldn't believe.

What I can't understand Is why you couldn't check this and if not the case at least manually put the box onto a channel he could watch.

I also think the high up friend at virgin will not be friend for long if you keep ringing him up with trivial complaints and demands for compensation.
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