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Old 08-05-2013, 19:00   #43
RichardCoulter
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Join Date: Jan 2008
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Re: Call centre staff refusing to compensate disabled customer.

Quote:
Originally Posted by Bogof View Post
The ridiculous thing is the fact your "friend" doesn't have his box up where he can reach it, that's what anyone else would do. Have the STB install on a shelf that makes reaching it possible.

What happens if it freezes or needs a reboot? Will VM be liable for that? This story is the biggest load of cock crap I have ever read. What if he drops his remote? I assume he has no friends and lives completely 100% alone and does not communicate with his neighbors, who I'm sure would of been happy to pop round an change the channel once or twice a day.

Sounds like someones batterys died and he didn't want to pay for new ones. I hope your friend is returning the faulty remote? An why didn't you pop round to change the channel for him OP?
You start with a fair point. The reason that my friend has not had the box put onto a shelf is because the local authority have put their plug sockets halfway up the wall. They say this is to stop children from putting their fingers into live sockets, but this is also handy for the disabled.

Assumption are seldom helpful or true, but you are correct in that he lives alone and, apart from the odd visit by myself, his only visitors are NHS staff.

He does not speak to his neighbours as they cannot speak English and he has had to call the police after fighting in the communal hall.

Your comment about batteries is too puerile to respond to.

I live too far away to go round myself..

He will not be returning the faulty remote as the accompanying letter said not to, but advised him to recycle it.

He's going to keep it and I will take it with me next time I go up as I have a TV that I need to take to the recycling pant.
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