Quote:
Originally Posted by Derek
So your friend gets a new remote free of charge. He gets it within a day but the CSR had to say it might be a few days to cover any delays with the mail and you think that compensation is due even when the service itself is working perfectly OK?
I think you need to seriously lower your expectations.
Report them for doing their job? Back when I worked for NTL I wouldn't of offered compensation in a similar case.
|
The agent too thought that he was doing us a favour by sending out a free remote. I had to remind him that the equipment belonged to VM and that they were legally obliged to repair or replace faulty equipment in this scenario.
I was originally told that it would take 5 days to replace, so was working on that basis.
It was only reduced to next day delivery after intervention by a manager.
In the circumstances, the service was useless to my friend without the remote control.
---------- Post added at 17:47 ---------- Previous post was at 17:43 ----------
Quote:
Originally Posted by Sirius
Can i have compensation for the fact my tivo box is humming all the time ?
Mean while in the real world we all live in apart from some it seems there are much more serious and real problems to deal with. 
I now await the standard threat and the addition of a flashing indicator at the top right of the forum.  |
Of course there are worse problems in the world than a lonely disabled man losing his only source of entertainment and company.
Going by your attitude, anything less than a life and death situation should never be resolved
I have never threatened you- do not say this again.