Quote:
Originally Posted by Chris
What's wrong with Radio 4? 
I suspect it goes something like this:
- CSR clocked on at 8am and by lunchtime has already dealt with a dozen or more customers after refunds for one reason or another, many of them spurious.
- CSR doesn't know you from Adam. To him, you're just another voice on the phone looking for freebies.
- CSR is drilled to follow a script in any case, and lacks the authority or liberty to vary his responses, especially when it comes to giving money to customers.
- As in all walks of life, if you know someone in the right place at the right time, they can pull strings for you, because they are in a position to vouch for your truthfulness.
'twas ever thus, and ever will be. |
Nothing lol, both he and I enjoy listening to Radio 4.
I suspect you are right, but it was the tone of voice that annoyed me more than anything.