[Sirius]

Originally Posted by Derek

Or more likely the manager decided to chuck £10 at an account to stop his time being wasted with someone who was clearly going to continue phoning until he either got what he wanted or was told to jog on.

Sometimes its easier just to give a token amount to placate a pest.



Except the box was fine and the remote wasn't off for a week. *IF* the remote hadn't arrived in a reasonable time then I think compensation would have been reasonable. To just expect it and then try to drop a CSR into the brown stuff just because he doesn't meet your, quite frankly barmy, standards is pretty low IMO.

Originally Posted by Chad

This sums up beautifully the kind of **** poor attitude that is dragging this country down the pan. Everyone seems to be looking for a blame element in everything, simply to try and exploit someone for financial gain.

The brass neck and attitude shown by the original poster is so embarrassing I'm literally cringing whilst I type this. There is one entity in this whole sorry story that has a real problem, and it isn't Virgin Media.

2 Excellent posts

I have to admit i hate this compensation culture and i hate it when people get compensation they should not be getting in the first place.