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Originally Posted by RichardCoulter
I called VM on behalf of a severely disabled friend yesterday to get a replacement remote control for him (due to his disabilities, he is unable to get down to use the box manually).
After explaining the above, they ordered him a new one without any problem, stating that it would take up to 5 working days.
Just to finish by saying that my friend rang me this afternoon to say that the remote had arrived as promised to enable him to watch something other than Radio 4  |
So your friend gets a new remote free of charge. He gets it within a day but the CSR had to say it might be a few days to cover any delays with the mail and you think that compensation is due even when the service itself is working perfectly OK?
I think you need to seriously lower your expectations.
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I urge any decent staff who come across colleagues who indulge in this sort of behaviour to report them, as it is these rogue employees who may cost decent staff their jobs.
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Report them for doing their job? Back when I worked for NTL I wouldn't of offered compensation in a similar case.