Going by the responses here it seems Sky are fairly consistent with their phone based customer service
The lady called back as promised and has put the fibre order in although its subject to survey on the openreach end. When she said she would monitor the order over the weekend in case anything did go wrong, felt strange actually genuinely believing they would do it lol. Not sure if she was in Scotland or not but it is refreshing speaking to someone english who you can understand and have a laugh with.
Don't think much of the sky forum guys after the handling of the email thing but the telephone support is top notch!