[Qtx]

Called up Sky today about this and was very impressed with how they dealt with me.

I was flagged on their system due to rating them much lower in one of their regular customer surveys (due to an email issue and this adsl thing) so as soon as I called their phone system recognised my mobile number, told me I was a priority customer due to recent issues and put me through to an adviser in less than 2 seconds.

After confirming the usual data protection stuff she straight away said she would call me back to save my mobile bill!

They did all the checks and even though I am still not on royal mails postcode checker they are making sure I get installed with fibre from the start. Impressed they went way beyond what they had to do to get this sorted for me and they are calling back tomorrow with the new install date which they expect will be a few days either side of the original date.

Never known a company let alone an isp to take onboard negative customer feedback and do so much to turn it around. Sky have earned some more respect here!