Cable Forum - View Single Post - Dead customer Virgin Media bill goes viral on Facebook

andrewbrown · 30-04-2013, 22:50

In the field where I work, we have a procedure where someone dies, you suppress the letters when you make alterations to the account, so that nothing goes out. However, it is a manual process, and occasionally one gets out. Does that mean that the procedure is wrong, or that the company should be publicly lambasted? No.

When my uncle died 18 months ago, I phoned VM to cancel his account. The stupid rep asked me what his password was. When I said I didn't know because he was dead, he said "Well he might have told you before he died!"

However, other than that, everything else went OK. I cannot say the same for any of the banks, or one of the insurance companies that I had dealings with, who all displayed ineptness beyond capability...

30-04-2013, 22:50	#22
andrewbrown Inactive Join Date: Nov 2006 Location: Coventry Services: TiVO, V+, XL TV, L Broadband and Superhub, M Phone Posts: 160	Re: Dead customer Virgin Media bill goes viral on Facebook In the field where I work, we have a procedure where someone dies, you suppress the letters when you make alterations to the account, so that nothing goes out. However, it is a manual process, and occasionally one gets out. Does that mean that the procedure is wrong, or that the company should be publicly lambasted? No. When my uncle died 18 months ago, I phoned VM to cancel his account. The stupid rep asked me what his password was. When I said I didn't know because he was dead, he said "Well he might have told you before he died!" However, other than that, everything else went OK. I cannot say the same for any of the banks, or one of the insurance companies that I had dealings with, who all displayed ineptness beyond capability...