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Old 28-04-2013, 00:12   #3
RichardCoulter
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Re: Virgin Failed To Cancel Tv Package

Quote:
Originally Posted by Pubmaster View Post
I told virgin i wished to cancel the tv and phone line last month {am out of contract} as i felt the cost was now to high, unless i could sign a new contract on the same rates as a NEW customer, to cut a long story short the best offer i got was £5 a month off my £110-£120pm bill {didn't even have the top package} so told them just turn it off.

I phoned up Tuesday {23rd} just to check about disconnecting the boxes, and if it was still due to go off and was told that it would be going off on the 24th {yesterday} well, its still on the phone was disconnected yesterday, but the tv is still on.

Now i don't intend phoning virgin on my mobile, so have sent them a email {god knows when they will answer} but am i liable for the EXTRA bill from the tv?

Will fire another email off tomorrow just in case.
Have you checked that the pay TV channels have gone off? Your box will still show the FTA channels, including 1 to 5
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