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Taf · 27-04-2013, 15:11

I upgraded my mobile service by phone yesterday after checking out the tariffs on http://www.virginmobile.com/vm/paymonthlySimOnly.do

I chose the Essential SIM Only £17

Your tariff gives you:

1200 minutes
Unlimited texts
Unlimited Mobile Web

SIM card cost FREE

I had 2 weeks previously ordered the same package from the website, but the lady I talked to yesterday said they had no record of that order. She changed my package automatically using the same SIM, and the tariff became live immediately.

This morning however I received a replacement SIM (marked as ordered yesterday) with a "SIM replacement charge" of £5.

So the SIM is not free.

27-04-2013, 15:11	#1
Taf cf.mega poster Join Date: Jun 2003 Location: Kairdiff-by-the-sea Age: 69 Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo Posts: 10,301	Free SIM not free I upgraded my mobile service by phone yesterday after checking out the tariffs on http://www.virginmobile.com/vm/paymonthlySimOnly.do I chose the Essential SIM Only £17 Your tariff gives you: 1200 minutes Unlimited texts Unlimited Mobile Web SIM card cost FREE I had 2 weeks previously ordered the same package from the website, but the lady I talked to yesterday said they had no record of that order. She changed my package automatically using the same SIM, and the tariff became live immediately. This morning however I received a replacement SIM (marked as ordered yesterday) with a "SIM replacement charge" of £5. So the SIM is not free.