Cable Forum - View Single Post - Dead customer Virgin Media bill goes viral on Facebook

RichardCoulter · 26-04-2013, 22:50

Some years ago, whilst my late uncles affairs were being sorted out, all utilities were promptly dealt with...

Apart from NTL who wanted to see the death certificate before agreeing to close the account. None of the other places required this.

To get round automated systems and to prevent letters going to a deceased person, causing possible distress, I always make sure that an alternative address is input...of my own office. That way, if any erroneous letters do go out, it is my office that receives them!

Things do go wrong in all organisations, but to not deal with errors involving issues such as a bereavement immediately is totally unacceptable.

Also, I agree with the comments about social media. The internet has given dissatisfied customers unprecedented oportunity to air their grievences in public. Companies ignore this at their peril.

26-04-2013, 22:50	#21
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 11,249	Re: Dead customer Virgin Media bill goes viral on Facebook Some years ago, whilst my late uncles affairs were being sorted out, all utilities were promptly dealt with... Apart from NTL who wanted to see the death certificate before agreeing to close the account. None of the other places required this. To get round automated systems and to prevent letters going to a deceased person, causing possible distress, I always make sure that an alternative address is input...of my own office. That way, if any erroneous letters do go out, it is my office that receives them! Things do go wrong in all organisations, but to not deal with errors involving issues such as a bereavement immediately is totally unacceptable. Also, I agree with the comments about social media. The internet has given dissatisfied customers unprecedented oportunity to air their grievences in public. Companies ignore this at their peril.