Cable Forum - View Single Post - Dead customer Virgin Media bill goes viral on Facebook

25-04-2013, 16:37

This seems to be a problem bought about by the highly automated system that most companies use these days .It seems to me that customer service reps have very little control over what can be done and what can't ,only high level management have any degree of control ,and these systems are in place because ,we the customer demand low prices which means automation is required hence automated letters like these are sent out by mistake .If we want a personal service we will have to pay for it

It should be pointed out that VM have cancelled the bill and any charges and also donated a sum of money to the hospital that cared for the customer in his dying days

25-04-2013, 16:37	#19
martyh Guest Location: newcastle upon tyne Services: Sky Q silver bundle Sky Q 2TB box Sky Q mini box Sky fibre unlimited Sky Talk evenings and week Posts: n/a	Re: Dead customer Virgin Media bill goes viral on Facebook This seems to be a problem bought about by the highly automated system that most companies use these days .It seems to me that customer service reps have very little control over what can be done and what can't ,only high level management have any degree of control ,and these systems are in place because ,we the customer demand low prices which means automation is required hence automated letters like these are sent out by mistake .If we want a personal service we will have to pay for it It should be pointed out that VM have cancelled the bill and any charges and also donated a sum of money to the hospital that cared for the customer in his dying days